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Windows: Having issues upgrading Franz to the latest version?

If you get an installation error while trying to install or upgrade Franz and you're using Windows (7, 8 or 10) then the follow advice might help...

#1: Try restarting your PC - we know, everyone says this, but give it a go, please! :)

#2: Go to your "Add or remove programs" screen ("Control Panel" or "System > Apps & Features") and if Franz is shown in the installed list - uninstall it.

#3: Re-download Franz and then try installing again.

If that still doesn't help and you feel technically confident enough you can try the following...

You need to delete the "Franz" folder that you will find in your home folder's AppData/Local folder. i.e. on Windows 10:

C:\Users\[Your Username]\AppData\Local\Franz

Where "[Your Username]" is the name of the account you log in with.

The simplest way to get there is to hit the Start button and then type in the search/run box:

%localappdata%

And hit Enter - a window should pop up and you should see a "Franz" folder in there - delete it. Then try re-installing Franz with a fresh download.

Warning: Make absolutely sure you only delete the "Franz" folder - deleting anything else might result in unexpected data loss - you have been warned! We offer no warranties, we accept no liability!

 

Note: There is also a second folder which contains your settings, you can also delete this if still experiencing problems, but deleting it will mean you have to re-add all your services:

C:\Users\[Your Username]\AppData\Roaming\Franz

Where "[Your Username]" is the name of the account you log in with.

The simplest way to get there is to hit the Start button and then type in the search/run box:

%appdata%

And hit Enter - a window should pop up and you should see a "Franz" folder in there - delete it.

 

Scroll down the page to find screenshots with instructions for your version of Windows...

Windows 10

Windows 8

Windows 7

 

Restart your PC, re-download Franz and then try installing again.

If that still doesn't help - drop us a support message and we'll try and assist.

During the beta development process of Franz, sometimes we might have the odd undesirable issue such as this. We hope you can bear with us during these little trials! 🐻

 

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