If you're experiencing problems with Franz on Mac OS X and updating to the latest version (download from meetfranz.com) has not fixed it for you, then it might help to perform a complete uninstall before installing the latest version.
Please note - you will have to re-login to each of your services in Franz if you do this!
You can uninstall everything manually but we recommend using an uninstaller tool as it makes life much easier. We like AppCleaner (it's a free download too!) but there are others if you prefer.
- Quit Franz.
- Open AppCleaner (or your preferred alternative).
- Drag-and-drop the Franz icon (from your Applications folder) onto AppCleaner. It will then list what it is going to uninstall for you. (Be careful here and make sure you only dragged the Franz icon in!)
- You can now click the "Remove" button and Franz will be fully uninstalled from your computer. (You can now quit AppCleaner.)
- Download the latest version of Franz from our website and install as normal.
Either way, please do let us know that you've experienced problems with Franz. We're keen to make Franz as good as it can be. We've got a lot planned for future versions and we're evaluating what we can work into the next updates, so feedback is really appreciated.
...And we love to chat! :)